Terms and conditions
Please read and fully understand our terms set out below.
Cancellation policy
The cancellation of any appointment with less than 48 hours notice requires payment of 50% of the list price.
The cancellation of any appointment with less than 24 hours notice requires payment of 100% payment of the list price.
This is calculated on the service booked. I.e One horse treatment session cancelled with 48hours notice would be £30. A session booked for one treatment and one saddle fit with 48 hours notice would be £60.
Amendments to dates and times/rearranging booked appointments can be discussed.
Attendance to a session where the horse is not able to be worked with, either due to ill health, lameness, or dangerous behaviour will be charged at full price.
Invoices will be sent to the contact details taken at time of booking.
McTimoney and manual therapy
As a qualified McTimoney Animal Manipulator Rachael works under the Veterinary Surgeons Act 1966, and the Veterinary Surgery (Exemptions) order 1962, revised to Veterinary Surgery (Exemptions) order 2015, requiring Veterinary permission to be obtained prior to treatment.
On consultation and examination of any new horse/pony a full history will be taken on the animal, including any accidents, injuries, medications, previous treatments and therapies, along with any other information which could raise a contraindication to treatment.
All owners/riders are to sign the record card to state that they have given all the above information to the best of their knowledge, and that they have obtained the appropriate veterinary permission.
During consultation/examination of the horse/pony the owner/rider is required to be in appropriate footwear, and dress for the handling of horses.
The owner/rider of the horse/pony is responsible for handling of the horse/pony during assessment and treatment.
The owner/rider of the horse/pony is responsible for providing a safe, dry environment, sheltered from the elements (rain/snow etc) during a treatment session.
During consultation/examination the horse/pony will be required to perform a dynamic assessment, in walk, trot, and on a turn. On occasion, the horse/pony may be required to be lunged and/or ridden.
Any musculoskeletal dysfunction/asymmetry will be discussed with the owner/rider prior to treatment commencing, along with a brief aftercare explaining what is required of the horse/pony to achieve maximum effect of the treatment.
An aftercare program will be discussed with the owner/rider, and when comprehensive program/certain exercises are required, a document will be written up and handed over to the owner/rider to follow. These may be emailed within a 48 hour period, depending on the length of program required.
It is the responsibility of the owner/rider to ensure any aftercare advice/program is followed, to allow the horse/pony the full benefit of treatment.
No horse/pony will undergo treatment if lame.
No horse/pony will undergo treatment if suffering from open wounds.
No horse/pony will undergo treatment if they are suffering with viral/bacterial infection.
Any horse/pony considered to be lame/of ill health, will be referred back to the Veterinary practitioner.
Saddle fitting, and ordering of new saddles
During saddle fitting it is the responsibility of the owner/rider to handle the animal at all times.
A template of each horse/pony is taken at the time of fitting and dated. This ensures that on follow up visits/fits, the horses musculoskeletal shape can be monitored for changes.
During saddle fitting it is the responsibility of the owner/rider to discuss their needs/requirements from a saddle. Including the type of work, duration, level (leisure/local/unaffiliated/BD/BE/endurance), and frequency the saddle will be used.
During saddle fitting the rider/owner will be required to ride the horse in any saddle fitted, to ensure its fit whilst in use. If the owner/rider is unable to ride, then an appropriate substitute rider will be required.
During fitting the owner/rider is required to be dressed appropriately for handling of horses.
During riding the owner/rider is required to be dressed appropriately for riding. This includes a correctly fitted, up to current standard riding helmet, when mounted. Body protectors are optional.
Fitting is completed to the horse presented at the time of the appointment. It is the owner/riders responsibility to ensure regular checks (three month, six month, annual) are booked, to maintain a correct fit throughout the year.
When purchasing in stock and second hand saddles at appointments, the owner/rider agrees the price, payable at time of purchase. An itemised receipt will be available via email.
When ordering new saddles, measurements and sizes are taken for each individual horse and rider, and noted on their own template sheet. The owner/rider is required to sign the template sheet, agreeing on price, and payment is due at time of ordering. An itemised receipt will be available via email.
On purchase/ordering of a new saddle, the rider/owner agrees that fitting is required on arrival of the new saddle, at a cost not included in the price of the saddle itself.
All new saddles are complete with their makers guarantee cards. It is the responsibility of the owner/rider/purchaser to complete these cards and send them to the appropriate companies.
If, for any reason, there is a manufacturing fault with a saddle post-purchase, then the correct purchase information, including the purchase receipt and completed guarantee card information will be required, to follow up the fault with the manufacturers.
No returns accepted on second hand saddles.
No returns will be accepted if the saddle becomes faulty or damaged due to incorrect or improper use. This includes the use of the saddle on a horse it has not been fitted to, use of the saddle for anything other than riding or exercising of the horse is has been fitted to, improper storage or transportation of the saddle, improper maintenance/cleaning/care of the saddle, incorrect procedures when using the saddle (mounting inappropriately/riding in inappropriate clothing or boots).
NOTE: It is advised that all riders mount using the aid of an appropriately sized, fit for purpose, mounting block.
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